Privacy Policy

Last updated: February 2025

1. Introduction

GreatLink Insurance Agency Pte Ltd ("we", "our", or "us") is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 ("PDPA") of Singapore. This Privacy Policy explains how we collect, use, disclose, and protect your personal data.

2. Personal Data We Collect

We may collect the following types of personal data:

• Name, NRIC/FIN, date of birth, gender, and nationality
• Contact information including address, email, and phone numbers
• Employment information and income details
• Insurance policy details and claims history
• Health and medical information (for health insurance purposes)
• Financial information (for premium payments)
• Vehicle registration and driving history (for motor insurance)

3. Purposes for Collection, Use, and Disclosure

We collect, use, and disclose your personal data for the following purposes:

• Processing insurance applications and policy renewals
• Administering and managing insurance policies
• Processing and settling claims
• Communicating with you regarding your policies
• Providing customer service and support
• Complying with legal and regulatory requirements
• Sending marketing communications (with your consent)
• Improving our products and services

4. Disclosure to Third Parties

We may disclose your personal data to the following third parties for the purposes stated above:

• Insurance companies and underwriters
• Reinsurance companies
• Claims adjusters and investigators
• Healthcare providers and medical professionals
• Regulatory authorities (e.g., MAS, GIA)
• Service providers who assist in our operations
• Legal advisors and auditors

5. Consent

By providing your personal data to us, you consent to the collection, use, and disclosure of your personal data as described in this Privacy Policy. You may withdraw your consent at any time by contacting our Data Protection Officer. However, please note that withdrawal of consent may affect our ability to provide services to you.

6. Access and Correction

You have the right to request access to and correction of your personal data held by us. To make such a request, please contact our Data Protection Officer. We may charge a reasonable fee for processing your request.

7. Protection of Personal Data

We implement appropriate security measures to protect your personal data against unauthorized access, collection, use, disclosure, or similar risks. These include physical, electronic, and procedural safeguards.

8. Retention of Personal Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When personal data is no longer needed, we will dispose of it in a secure manner.

9. Cookies and Website Usage

Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us improve our website and provide better services. You can choose to disable cookies in your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to make a data access or correction request, please contact our Data Protection Officer: